I was a customer of Gillece on June 22nd. Adam came out to attempt to fix a problem we were having. I tried to explain the problem but he kept interrupting me. I told him I didn't think we were on the same page because he wouldn't listen to the problem we were having. I'm sure he will remember our conversation if you ask him. Well not surprising after we spent $351.07 the problem was not fixed. Even though I specifically asked for Adam not to come back he was sent back to my house. Once again he couldn't understand what the problem was and continued to talk over me. While at my house he took personal calls and was arguing with someone from Gillece about his paycheck. The whole thing was really unprofessional. After Adam couldn't figure it out he called his manager. His manager came out and told us we needed to buy a whole new air conditioner and a furnace which would come to $10, 000. Obviously after our initial experience with Gillece we called another company to get a second opinion and spent an additional $95.00 for a technician to come out. They were able to do the whole thing for $5400. I contacted Gillece to get some of my money back. Adam did an unnecessary acid wash on the AC unit. Why was that necessary if we are told by the SAME company we needed a whole new unit. I didn't expect all of my money back. I would pay for the tech visit and the refrigerant. All I want is $151.07 back for the acid wash. It took two weeks of me calling almost every other day to get answer. I was told no I wouldn't get anything back. I asked who made that decision and I would like to speak with him. I was then told there wasn't any one specific person that made it. A "board" made the decision and there was no one I could speak to. How unprofessional is that? I wasn't surprised to see all the complaints all over the internet and the fact they have 141 complaints lodged against them with the Better Business Bureau and that they received an F grading from them.