I purchased a giftcertificate for christmas which would be delivered through email. After I purchased it I relized it was the email address. Tried to call their 1800 number since December 22 and have had no luck anyone picking up the phone, emails have gone unanswered. This is December 28. Email form says they would answer within 24 hours, no such luck. Today I have been on the phone for 2 hours so far and still no one will pick up they claim high call volume. I will never again us this service. They must have given their employees vacation time,