13 Aug, 2019 → by ClaimboUser5999
gift card for $50.00. monthly fees wiped out value of gift card

1

Avoid purchasing any type of Gift Card from this My Gift Card Site. I recieved a $50.00 Gift Card 3 years ago and was saving it to use for a large purchase I recently made. I tried to use this card and it was declined said it had a zero balance. I immediately checked on line and saw the balance was zero so I called and was told due to inactivitty on the card for 12 months, I was charged a monthly fee of $2.00 per month. I explained to them that the expiration date on the card was until 08/2023 but was told that on the back of the card the $2.00 fee was explained which I needed a magnifying glass to read it. I asked if it was possible for them to put the money back on he card. I was told to check the balance in 24-48 hours which I did and their was now a balance of $12.00 and not the $50.00 that I expected. I called again and was told that it was out of their control and they would forward a complaint to the bank and it would be their decision and someone would get back to me, well of course no one did. I called today and was told the my complaint was closed. I asked to speak to a Manager and she told me the same thing that this complaint was closed and I could call back as often as I wanted to but the answer would still be the same. I did learn from the conversation that the Gift Card Company and US Bank are the same company, so in my opion they had the power to refund me the total amount of $50.00. This to me isn't even about the money at this point, it's the fact that they already charged the person a $5.95 fee to activiate the Gift Card and then find a way around getting all their money back and then some. The person that bought me this Card spent their hard earned money to give me a nice gift and I would never have the heart to tell them what happened. Just a heads up to all please beware and do not buy any Gift Cards from MyGiftCard.Com that are funded by US Bank in Hackensack NJ.
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