I lived at an apartment for a short period of time where Gexa was the electrical service provider. When I moved, I called well in advance to set a date to terminate my service. The rep told me the service would be disconnected on the date I had requested. About 2 months later, a Gexa bill was forwarded to my new address for charges after I had moved out. I contacted their customer service dept. and was told a supervisor would call me back. There was no call back and after I made several more unanswered requests, I filed a complaint with the BBB of Metro Houston. Two years later (yes, two years) a rep called me and told me they had no record of my call and that I would be responsible for the service. They then falsely reported the matter as settled to the BBB. I reaffirmed my complaint with the BBB where it remains unresolved to this day. GEXA has made no honest effort to resolve the situation and they have repeatedly furnished false and/or incomplete information to the BBB. The sad fact is that they will bill you incorrectly and refuse to discuss the matter or even return a phone call about the problem. If you check their record with the Better Business Bureau, you'll see that they have left a wide wake of theft and deceit. DO NOT DO BUSINESS WITH GEXA ENERGY. THEY ARE A DISHONEST COMPANY WITH A LONG AND ESTABLISHED RECORD OF DEFRAUDING THEIR CUSTOMERS.