I know that have a posting about union strikes on the docks is why there are not answering.. I believe they are going out of business, anyways everyone who has paid money for their China made pieces of junk should join to file a class action lawsuit. Im sure with enough of us a lawyer we can get some if not all of out money back. Let's not sit back on this and lose our money. I believe the parent company is Chi Hua fitness co. ltd Email:[protected]@ms33.hinet.net I am going to try and make contact with them and continue to look for results