While the purchasing of the cabinets from RTA Cabinet Store went smoothly, receiving them was a completely different story. Packages arrived in about 2 weeks but, to my dismay, only one skid of cabinets were delivered because the other skid was left on the dock. The carrier that RTA cabinet store used would not deliver until the following week. About 1/2 of the cabinets were damaged. I was informed that it was a shipping issue. However, some of the damage was lack of quality control - not sure how you could miss a 4-6 inch chunk of particle board missing! The second shipment came and more damage including the most important piece for lower cabinets - the corner lazy susan. Throughout the month of June, packages would be delivered randomly without notice (though their website states notifications). Still had issues of missing pieces as well as pieces that were sent which were not the right size. The first package was received May 26, 2016...last package to finish the kitchen came June 29, 2016. Their staff informed me that I could be compensate for this. RTA's Operations Manager offered $250 for this - purchase was for $5500. Owner offered an additional $100 or I could refer others to RTA. If they bought cabinets over the next 2 months, I would get $100 per purchase. Both were unacceptable offers which I declined. I used their website's online testimonials to influence my decision-making in purchasing from this company. If they would have some of these reviews from this site on their own site (which they are positive reviews on their website), I may have reconsidered. In my opinion, I would not use them again due to damaged cabinets, the fact that it took over a month to get all cabinets received, and the amount of time it to took with every issue I had. The owner inferred that I was looking to make money because of my experience which I found offensive - making money would be getting more back than what I paid for them . He kept saying I got a beautiful kitchen out of the deal - I had to deal with issues continually for a month+ to have a beautiful kitchen!!! It was an RTA employee who said I would be compensated - they went there first, not me. The Operations Manager stated that my friends and co-workers are biased and then he 'lol' after stating that. Needless to say, these are people that I have been aware of the entire situation - not sure what was so funny about a key way to get future customers through existing customers. RTA Cabinet Store seems to separate themselves from any damage cabinets/shipping issues and seems to focus on you saving money and you getting a new kitchen - they seem to want to overlook the frustration that their decision to use a freight company causes the client. I am sure RTA Cabinet Store will post to justify this. I may try to print/scan/upload another day.