27 Mar, 2012 → by ClaimboUser896336
GEOARM- Company trapped me into their ridiculous contract agreement
Dont ever buy any product or services from this company. They dont state in their terms and conditions that once they activate their security service, the customer is locked into a contract and then you will have to keep paying them the rest of the term even if you are not satisfied with their services or products.This is a catch and the customer dont have any other option other than to listen to the *** from the customer care thieves. Their 'customer care' works 9 to 5pm only Monday to Friday eastern time and your security system should have problems only at this time and days, or else you are on your own to sort out the problem. Technical support is only till 3pm after that you dont have any technical assistance. So how can a home security company work only during week day eastern time office hours is only left to the customers imagination. In case you need some technical support you will have to sit at home at a date and time given by them, usually a week or so from the day you report the problem to the 'customer care'. So its fun dealing with Geoarm and its horrible customer care. I did purchase a cellular alarm monitoring device from this company for 200;.00 and they did not mention in their terms and conditions that the contract comes into force once they activate their service and as I was unsatisfied with their service I did ask them to cancel their service and that time they told me that the contract started and that I will have to suffer their service and customer care for another year?. The guy I talked to the first time had told me that they will charge me flat 25;.00$ per month and when I looked at the credit card statement, they did charge me 30..00$ for the first month'. Then I asked about the cancellation and I did return their cellular adaptor for discounted price and I had to pay 75% of the whole year service fee plus the added trouble of dealing with the crooks at the customer care to end this whole stressful ordeal'. So any body looking for home security, pls try to avoid this bunch of thieves sitting in west palm beach, florida;.