I was a loyal ROP Gold member until recently. 1) They cancelled BKK-LAX direct flight - this was excellent especially with the Premium Economy class. This was my primary reason for staying with TG 2) TG used to give occasional upgrades at the gate to ROP Gold members - I haven't seen this for years. 3) TG flights to/from Kuala Lumpur often are parked on the tarmac at Bangkok then all passengers are required to ride sardine style on a bus to/from the BKK airport terminal. 4) I tried to redeem a ROP Gold upgrade certificate for at BKK/LAX ticket through Kuala Lumpur and Bkk offices and never managed even though I gave them an 8 month window of when I could fly. SUMMARY: I have switched back to EVA Airways and am quite happy with all their services. EVA has Premium Economy (Elite) class on most long sectors, a working website, good service, and they are now Star Alliance. They even respond to comments promptly. Adios TG.