My partner has severe Crohns. At every point, Accredo has made the process of setting up his infusion medications nearly impossible. Accredo withheld cost information until the medication was ready to ship, then demanded a $2500 payment. No one mentioned the Manufacturer Copay Assistance until I spoke to multiple supervisors. Accredo refused to ship the medication until copay assistance was approved, even though no one with commercial insurance is denied. This complete lack of competence caused my partner to miss several days of work and nearly resulted in his hospitalization. The following month Accredo lost the copay assistance authorization numbers, saying the first shipment went out before the assistance was processed. This was an obvious lie (see above). In general, Accredo does not make notes of calls, resulting in multiple calls to resolve the same issue. Accredo refuses to update patient records with correct telephone numbers. I see Accredo has 10 complaints here, none of which are resolved. I have no illusions that this compliant will be resolved either.