I bought this machine 4 months ago I've only been able to do three loads of laundry in which the first load caused the drum to drop they sent out a service technician to repair it and upon my second load the drum dropped again with the machine stopping. I turned it back on to watch the drum bounce off the side walls causing it to chip paint off the machine. also I noticed it walked itself around my bathroom during the second load scratching the new dryer the new washer denting my wall and scratching my floor