I purchased a Crovel, waited a month for delivery, was charged, the shipment never arrived after disappearing near Denver (USPS). The "Customer Service" person called the postal service and told me they had no idea what had happened and wished mye good luck in filing a claim with the post office! I have now exchanged three e-mails with them to no avail. This company might make a good product, but you only have a fair chance of finding out if you buy from them. Expect to lose over $100 on a Crovel and feel lucky if it arrives. I'd like to know what you think of it, because I have never gotten mine. The WORST customer service. (Hint: the way to fix a lost item is to replace it and express ship it to a customer with an apology. This will lead to incredible word of mouth endorsements. The way to lose many, many customers is to do what you have been doing, GearUp.))