Purchased refrigerator GE CAFE series. Apparently "high end". Only to know that the shelving that came with it were completely wrong. Did not fit what so ever. You would think it be a simple fix right ? Just provide shelving. Well... Dealing with Chantelle a rep from main office at rona Was horrible. Worst understanding human ever. Poor communication and very inconsiderate. Placed on hold multiple times because she had no answer for my request. she denied me from speaking to anyone higher. Saying I have no reason to as they would say the same thing. Stated wait for a call in 2 weeks. Then on and on. Became 3 months after moving in my newly built home. Not being able to use my REFRIGERATOR to its maximum capacity. Very discomforting. Chantelle continues to call while at work even when I request to be called at a later time. I continued to request to talk to someone more understanding. Also states best thing we can do is give a 20$ gift card. The greatest joke ever!!! After 3 months and having to deal with miscommunication and headache. To come to a decision. Tried calling other numbers. Finally was able to speak to a supervisor mylenne and everything finally came together. She is great! Rona definitely has the worst customer service ever. Best advice to give ? Talk to a supervisor the reps are inconsiderate useless and have no human feeling. Everytime I had to follow up I dealt with another rep who feels they can resolve my problem but I'd had to continue to explain over and over my situation and why should I ? When he prior person knows the story? What was discussed and so forth. It's such a pain !!! Total times spoke to a rep 10-15 plus times!!! Can I speak to your supervisor? To sum my complaint... Did not receive a new fridge. Still working on some sort of compensation. Rona had no other ge cafe models that matched. It was either I choose a different brand or keep what I have. I will never choose Rona unless it's my very last resort. I hope I never have to deal with their customer service ever. Sadly I feel I would have too since I got warranty with them... Please deal with ur reps...