13 Aug, 2020 → by ClaimboUser863755
gcash online transfer (transaction failed but bpi debited in my account)

1

Good Day! I Mary Ann Andres Reyes I just want to check and verify my debited account thru online last June 30, 2020. My 1st call July 1, 2020 the customer service assisted me and she got my account number and gave me a reference number and told me it takes 5-7 working days. Last July 8, 2020 I followed up again and I asked to deposit in my account instead of depositing to the G-cash number and the Customer service told me again it takes 5 working days. I followed up several times but they told me that I will wait for their call. I suggest to the in-charge of customer service that they must be responsive to their clients. Until now hindi parin inaayos yung complaint ko!
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