The appliance (Viking gas range) was purchased from Royal Green appliance center in White Plains NY. In October 2018. First off the the bottom trim plate was bent. The installers said they would report that and order a new trim plate once they notified Royal Green. While installing the range one of the installers picked up the right side of the range from inside the door and bent the entire front of the range. This led to multiple phone calls and emails to the manager at Royal Green (Alan) before they agreed to replace the range. This left us with out use of the oven because the door would not close fully. This took about 2 weeks to get the new range. The new range arrived and the bottom trim plate was bent on both sides. I agreed to let them take off the one that was just installed on the damaged range. At this time, my wife noticed the porcelain on the range top was coming off around the burners on both sides. This was around the holidays and we figured we would have them replace it under warranty as soon as we cleared the holiday season. We called Royal Green and told them of the problem. They said they would contact the rep from Viking. Lo and behold, we were told it was cosmetic and was passed the 3 month warranty on that type of defect. Who could have guessed that since we had a 1 year warranty on the range. I blame this not only on Viking, but on Royal Green for not telling us this when we purchased the range. The problems continued to intensify as the oven door hinge on the left side broke as I opened the oven to remove food. I burnt my hand slightly trying to hold the door and remove the food. We contacted Royal Green and they told us the repair of the range door fell to a service called Elkay. We called and they told us it would be at least 2 weeks to come and look at the problem and at least another 2 weeks to repair the oven door. That's a month without use of the oven! Elkay came and replaced the hinges. We asked them to look at the porcelain top problem and they informed us it was a manufacturers defect. We wanted that noted on the repair paperwork. We contacted Viking and they said they would give us a new top, but we would have to have it installed by a certified Viking service (Elkay) for $380 dollars. Again trying to rip off the consumer. We turned down that ridiculous offer. Now it is August 2019 and once again the hinges failed in addition to the inner oven door liner warping. It will take 2 additional weeks to install the hinges and we were told the inner door liner was on backorder and would be installed in the future. We declined that offer because they want to put a bandaid on an obvious manufacturers defect. I have called Viking customer service 5 times and am getting the run around. Can you get involved in this matter? We would certainly appreciate your help. Sincerely, Joseph Abramo [protected] [protected]@aol.com