I'm a loyal customer of Yard works. My family has been using Yard works garden equipments more than 10 years such as chain saw, electrical lawn mower, hedge skimmers and the gas -power lawn mower which was only used once but could not be started the second time even she still looks like a brand new equipment. It's tried to call customer service three times and keeping waiting time 1.5 hr or left phone number. No response until now. The grass in my yards is growing so tall and City issued a letter to leave 5 days to cut the grass other wise a fine ticket will be issued. Please help me out ASAP. I'm willing to share my experience for the help. Thank you very much and have a nice day!