YOU WON'T BELIEVE THIS!!!!! I originally wrote a complaint on Monday, 11/1. I've heard back from their so called customer svc. They now want me to send them a video to prove the PS3 controllers & Sony PS3 remote don't work. Unbelievable....and still no refund. Whatever you do, stay far, far away from doing any business with this company... Again as I stated in my last complaint, I should have done more homework and realized that the company is out of Hong Kong as email response takes days due to translations. So please don't be fooled by the company's enticing web page and offer for free shipping as the 5-10 day delivery is actual 21days or more. Say no to Gamebacker.com!!!!!!