Scam - Thieves - Stole money from me. Don't use. Basically stole money from me. I tried to cancel reservation before stated dated. Left message on customer support line as no one would answer phone. Submitted case online to cancel. Received response that they were working on it, but nothing happened. All of these was done prior to cancellation date. All of the records have been removed from my online account so can't prove anything with credit card company. Still can't get a response from GalaHotels. Stole $250 from me.