We purchased this headset online direct from Logitech on 5th September 2018. It was for my disabled son. When it arrived, it had a faulty connection cable. The product was advertised as working wirelessly with Xbox One which is why we bought it, as my son is in a wheelchair and cannot use wired headsets. It wouldn't work wirelessly with his Xbox One, so I emailed Logitech on 12th September, again on the 19th, 20th and 27th September 2018. I requested a refund and return as the product was mis-sold and faulty. They responded to my initial contact to confirm that this product does not in fact work wirelessly with the Xbox One. They have completely ignored my subsequent requests for a full refund and, under the circumstances and for the inconvenience, a free return.