On July 23, my daughter's (7yr) G-Tube fell off. I called the customer service at 6 pm. Instead of helping me she blamed me that I did not cal and order the G-tube in right time. They did not offer overnight shipping and said the same day shipping will deliver on 25th. In-spite of repeatedly calling and telling them that it is an urgent situation and I could not get the right size tube in the ER they shipped the g-tube at 3:15 pm today. They kept giving standard answer and offered nothing to expedite the whole shipping process. I am going through this whole trouble only because they do not do overnight shipping. I asked them to use a same day courier like Fedex which they refused. My daughter's both legs is in complete cast. She has surgery 3 weeks back. She was in pain for 2 days only because despite being a medical company they have no urgent shipping. They kept telling me everything closes at 7 in evening and even if I call in morning it will ship at 3 pm only and reach the next day. I don't think a medical supply company can give such a standard answer even at urgent situation. Very very dissatisfied. Ananya Dhabalia: Account Number 0905DQP567