25 Jan, 2021 → by ClaimboUser784985
Fwd: Reference Number NNB07122000082-URGENT ONLINE BANKING – DR ROBIN RUCK
1
I contacted NonResNewBusiness re a debit card for my current account in SA as I currently work in the UK and you are no longer using and issuing cheques. All went well initially and I couriered documents and met all the requirements. The person dealing with this responded within 24 hours to any enquiries and the service was good. This application process started on 07/12/2020. Communication was good and I sent forms signed by my solicitors which were required. There has been no communication since 29/12/2020. I understand that the Christmas and New Year period make things difficult, but there is the promise of communication within 72 Hours. I sent 2 emails on 7&15 January and have not even received an acknowledgement. What is the problem? I cannot operate my account at this moment in time and I do need to urgently access it. Initially there was communication on 7, 8, 14, 15, 19, 22, 28, 29 December and now suddenly nothing. I have had to pay couriers at great expense and contact lawyers which has been extremely difficult with the almost total lockdown situation with Covid-19 in the United Kingdom. I would appreciate it if this situation was addressed and resolved as soon as possible. With kind regards Dr Robin Ruck 10 Queens Road Barnet EN5 4DG Phone: [protected] Mobile: [protected]