We bought a whole front room full of furniture just over a year ago. About 3 months ago the arm of one of the rocker recliners broke. We took the chair back as it was our understanding that it had a life time warranty. But in talking with the manager, we were rudely told that I should never have leaned on the arms of the chair to get out of the chair. That it was only CARDBOARD!!. And that it was not covered under the warranty. If we had been told that there was only cardboard in the arms of the chair we would NEVER had bought it. We were told that everything but stuffing and cloth was covered by the warranty. It's not like we abused the chair..we are not obese or rough on the furniture..no kids at home either. The manager was VERY rude and told us he would do nothing for us. POOR quality furniture... LIED to when told about he warranty. HORRIBLE customer service. The manager was VERY rude. Want to warn customers NEVER to buy from them!!!