24 Oct, 2019 → by ClaimboUser905484
Funeral flowers not delivered on correct day or correct location

2

On Saturday I ordered a large flower spray for my aunt's funeral. The order process asked that I specify when the flowers were to be delivered and to where. I chose Tuesday delivery and provided the funeral home address in Maryland. On Tuesday afternoon I contacted Blooms Today to check the status. I was told that the order would be delivered before the end of the day. On Wednesday, the day of the graveside funeral, I arrived at the grave two states away in Woodstown, New Jersey. There were no flowers. The funeral director informed me that no flowers had been delivered to the funeral home by 9 am when they had set out to transport my aunt in her coffin. Needless to say, I was highly disappointed. However 10 minutes prior to the start of the funeral service, a van pulls up and a deliver person walks across the graveyard carrying a flower spray and asking if they were for us. How awkward! Unfortunately, the funeral director did not have a stand for the spray or a saddle to place the flowers on top of the casket. That left the flowers laying on the ground. While efforts were made to provide a new arrangement, many of the flowers had not yet bloomed and were still in closed bud form. Had they delivered the arrangement to the funeral home yesterday as I had ordered, more blooms would have been visible. After the service, I called Blooms Today to complain. I was told that they had taken it upon themselves to deliver the flowers directly to the gravesite to save me money since many funeral homes charge extra to transport flowers. WTF?!?! First off, they should have delivered to the place I specified on the day I specified for delivery. Second, where and when the graveside funeral was taking place is none of their business. Nor is it any of their business if I would be charged for transporting the flowers by the funeral home. Third, it is crass to have some flower delivery person walking up on the family and friends at a funeral asking if this is where the flowers are to be delivered. Fourth, if the company can't fulfill the order as originally confirmed, they should contact the customer - not take it upon themselves to do something different. I will NEVER use Blooms Today again.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Blooms Today you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.