On July 24, 2020 I put $50.00 on my phone account, however on July 27, 2020 I discovered that no funds were put on my account. I contacted GTL at [protected] and talked with a supervisor he told me that the funds were removed because I requested a refund and it would take 21 days to be credited to my card. I did not request any refund. He is lying and that is not true. At no time did I request a refund from my phone number and from my account.