5 Sep, 2019 → by ClaimboUser17826
full discounts not received

1

To whom this may concern, We called in July 2019, asking for the new promotion on the BOGO XSmax. We informed the representative we need to purchase 6 new phones. We are no longer in a contract and have no lease on our current phones. We asked for the phones to be unlocked (they are still locked). The representative said we are not new customers therefore could not have the promotion. We told him we will shop around, we gave loyalty, we should receive loyalty. We are legacy patrons, over 20 years, with little to no hassle from us. He promptly transferred us to your retention department. We stayed on the phone with the retention department for a bit of time, on and off hold but they understood our predicament. On 7/26/2019 At 12:32:58 the Sprint Retention department offer and we accepted $300 for 4 phones $200 for main lines and BYOD credit $200 retail credit from sprint employee number 8875427. This manger agreed this amount falls short of the bogo promotion. He said he would inform telesales to give us their current promotion, which is, $300 off each phone. Sprint # 8875427 did a friendly transfer to the telesales department. Next representative, [protected] sprint employee number from Telesales and Customer Care representatives understood the directives from the retention department offer and we accepted $300 for all 6 devices, Upgrade offer 61403. We were give only part of the discount and were told Sprint would not honor the remaining discount. These discounts were promised by two different departments with two different offer codes, two different combinations. Both of these departments worked together to provide these discount. Please give us our entire discounts. If this matter is not resolved correctly swiftly we will take further actions.
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