I called FTD to place an order today May 9, 2019. The customer service person was not knowledgeable on the items, did not know about the promotions & kept putting me on hold. I knew the item# of the arrangement I wanted & she said it was not available in my sisters zip code. Ok, so I selected another one. She put me on hold again & then stated that I had to talk to someone in customer service. She transferred me to someone else. I had to repeat my name, address, email & order AGAIN to her. I told her that I had a Groupon coupon towards my order. She said I had to hold after I gave her my information. I was on hold for 2 hours, 4 minutes!!! (I timed it on my phone) She never came back to me so I hung up the phone. I called the FTD line again & placed the order with a person who understood my frustration & stated that no order had been placed prior to this. I never experienced customer service like this. I've been in business also in customer service & feel I was really treated poorly & am very upset. I want to cancel my order & would like to speak to someone regarding this matter. Please contact me as soon as possible. I can be reached at [protected] or [protected]@aol.com. I'd appreciate hearing from you.