19 Nov, 2018 → by ClaimboUser431135
Frustratingly Difficult Company

First off. The location tool on the app, says "branch" but your chances of actually finding a branch is slim and none... Shows so many non TruWest CU branches. ATM's ARENT TruWest ATM's and hardly any take deposit and still charge you. Payroll deposit through an ATM took 4 days... Called in to reopen a linked account I accidently marked as closed, and they referred me to transfer not linked accounts, which is what I wanted to see was a linked high yield account. The website is FANTASTIC, very detailed but still easy to use which is rare... my biggest frustration with TWCU is that you CANNOT see your F*ing account number or member number online or in the app. I've asked for it many times over the phone, ended up just writing it down....
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