After 1 hour, tonights shopper found 3 items, 2 requiring refrigeration. She was unwilling to make basic replacements - Diet Pepsi if no Diet Coke or Coke Zero - and when I politely suggested that she ask a clerk for help, she said the store was closing early. I called the store, and that was untrue. Used them again tonight after a long hiatus due to a stressful night w / limited time to run to the store. Bad choice. Going to the store myself would have been much less stressful AND time consuming. Customer services only intervention was to cancel the order (not encourage the shopper to do her job) Never again. User's recommendation: Avoid - especially if you’re trying to save time.