Working for the largest online company in the world, it frustrates to see a company like HSN get involved with a company that does not return calls when left at 1-866-51*-788- Ext 101, the company does not even have the courtesy to leave there name on the voice mail, which is all you get does not matter what time of the day, When HSN took on this product line they should have vetted them more carefully. Good luck, I even have a receipt HSN mailed me, but no way to get this to the company, no address, no email, no website.