Bad customer Experience, Dryer is only 3 years old and I get major works done every 18 months. Today they told me $140 to visit, and free if it is something they have fixed already. Full cost if it is something else. I know it is something else so why pay them to tell me. Pulley bearing has failed. Washing Machine has had the same issues with Pump replacement already. I rang them with the fault code to tell them i needed a new Pump. They showed up without it and I had already waited weeks to get them there The Washing machine was $140 for a new Pump and another 2 week lead time. I did it for $60 and got it in 2 days. Under bench Fisher and Paykel pair we paid a lot for and they wont get past 4 years. Really disappointing. Don't fall for the Name. Get a cheap option as 3 - 4 years is what these guys are giving us anyway. I will be replacing both Items soon and will continue to advise consumers. Dave. Newcastle