10 Sep, 2019 → by ClaimboUser369935
From a medical equipment provider

1

I work for a company that provides durable medical equipment (wheelchairs, CPAP, breast pumps). Let me say something about this specific BCBS branch... they are awful! It's almost impossible to make contact with anyone there for verify specialized benefits information like for breast pumps. I have been on the phone with patients waiting for me to talk to these people and sometimes we wait for 40 minutes - unacceptable. If you're lucky enough to get ahold of a representative, you may or may not get the right answer about benefits. We've had several patients with this insurance have their multi-thousand dollar PAP machines denied after we received authorization to give them the machines because these people are a mess. Do not use BCBS South Carolina! They are terrible for providers AND patients. Go through BCBS Kansas, Michigan, anywhere but South Carolina.
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