Hi there I bought all new Kitchen Aid appliances in December, arrived in January. The 5 door fridge is now dead, here is what is going on… July1- we came home to a fridge/freezer warmer that the temperature of the interior of the house and the food all bad. July1- I called the service number right away. When talking to the lady she said the service man will contact me to arrange a appointment. She also said there is $150 available for the loss of food. July2 (9:15)- Moore appliance called and said they will try to have the service man come today. July2- (11:15)- service man comes and looks over fridge. July2- (5:00) -I call Moore to see what is wrong with it and the next step. The guy did not have record and told me he doesn't think anyone looked at it. No information given to me and no call back to inform me as to what is going on. July3- still no call back. At 11:50 I call them and they called me back 12:30 to tell me there should be parts on Thursday. They booked the service guy to come back. There was no information as to what is actually wrong with the fridge. So we are now booked for another work day…. July9- (10:10) Vary frustrated with this. I called the service number. Talked to Makayla, after being put on hold she comes back to tell me what I know (they are coming Thursday). I told her my frustrations and then offers me to extend my warranty 6 months and put me on a casalation list for the service guy to come sooner. I let her know the first call in the lady said there is $150 for spoiled food and I let her know there was well over $500 in spoiled food. She said there is nothing for spoiled food. I let her know if these calls are recorded she can listen for herself. She said there is no one that can go over that call. She put me on hold again, after waiting another 10 minutes I hung up. I am very disappointed 1- Fridge is only 6/7 months old 2- $500+ food spoiled (went when we were gone over the long weekend) 3- 2 hours of cleaning trying to remove everything and the smell 4- The smell is not going away 5- Lack of communication from service/part company 6- 1.5 weeks without fridge (3 younger kids at home) 7- Feel I was being lied to when calling service line 8- Told one thing then told it was wrong 9- First lady was pleasant and nice when I called the second lady was rude. I feel all the food should be covered as well as the fridge or freezer compartment replaced as there is a horrible smell and this is a new fridge. Teresa