Purchased 3 month card from best buy not able to get it to work with phone, already had data and 3 days used on card when I activated. I took card back to best buy, they said would have to contact freedom pop. Call them 3 times transfered to voice message wanting me to pay for live support. I am wondering if this is a normal practice for them, is this company allowed to essentially steal from customers and not provide info on contacting customer service, why should I have to pay to someome to address issue with new service. I WOULD LIKE A FUND BUT HOW DO ALL GET MY MONEY BACK?