6/3 received an email from Edible (for my birthday) with a code for a FREE 12 count of Chocolate Dipped Fruit 6/12 I place an order on-line for a 12 count chocolate dipped fruit box and the FREE coupon code comes up as INVALID 6/14 I call the Massapequa Park NY Store # 942 and speak to Grace ---who was lovely & helpful ----and the FREE code does NOT work for her either 6/14 Grace gives me the customer service # of [protected] and I call the number and speak to Olivia 6/14 Olivia tells me she CANNOT help me with a coupon code and that I need to email: [protected]@edible.com 6/14 @ 11:28 AM (NY Time) I email [protected]@edible.com and tell them all of the above & that the code doesn't work 6/15 @ 3:00 PM (NY Time) I receive an email from IMAN @ Edible that says I need to call the store directly (which is what I already did on 6/14) or provide my contact details and she will place it for me 6/15 I provide my phone # to IMAN and do NOT hear back from her 6/16 (FATHER's DAY) I get another email from IMAN asking for the location/date/pick-up time and order & she will place the order for me ???WHY did she ask for my contact details on 6/15 if she wasn't going to call me??? After all the back & forth I did not get the dipped Fruit to bring to my Father's Day celebration . I have all the emails if you would like to see them It is way to difficult to redeem a FREE coupon/offer so I am thru with Edible Arrangements I have just placed 2 orders in May for $150 and will take my business elsewhere FREE is never FREE--as companies like this make it so difficult to redeem the offer that its not worth it! 2 Thumbs Down :( :( [protected]@yahoo.com