3 Sep, 2021 → by ClaimboUser183351
Fraudulently Closed My Account To Negatively Affect My Credit

1

Was told my account was closed for fraudulent reasons which I disputed. Synchrony stated that I had been delinquent, had too high usage, made payments that were too low. I disputed all these reasons and they still refuse to provide me with facts or instances that they claim were the reason my account was closed. All payments were made on time and all payment as were at least the required payment from billing statement. I actually had more credit available than I owed when the account was closed. I have a credit score of around 800 and no matter how many times I ask Synchrony, they refuse to provide me with any evidence that backs up their claims. Their fraudulent closure of my account can directly affect my good credit. Closing the account lowers my available credit and causes my credit usage ratio to go up, which will lower my credit score. Synchrony refuses to provide me evidence and told me as much in responses to complains I have made through both the BBB and the CFPB.
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