This company is a complete fraud. Our experience... We were given an "in home binding estimate" of their employee spent over an hour in our home inspecting everything that was to be packed and moved. Per even their own website, "binding estimates are our way of guaranteeing your price. No hidden costs, no last minute changes, guaranteed!" Two days prior to the move the reached out and asked if there were any changes to the inventory. We told them that nothing had been added and in fact, we would be filling a car an SUV to drive to our new home so it would definitely be less. Halfway into the move, the foreman realizes the estimate is off and he calls the office. They confirm we have a binding in home estimate so they load everything up. Within two days, we begin to get daily calls demanding that we pay additional money or they would not be able to schedule our delivery or guarantee storage. After two weeks of calls, we finally give in. FRAUDULENT PRACTICE #1. Then, we were told our belongings were to be put into storage until we were ready for delivery. This storage was to be monitored and climate controlled. Per their own website, "Our 24/7 monitored and climate controlled storage facility is equipped to hold your household goods for as little as overnight or as long as a few years!" On delivery day, we discover boxes that are soaking wet, clothes and wood frames that have mold on them since they had been wet for so long, furniture swollen to the point they are ruined etc. On top of that, 14 boxes of our belongings were stolen and to this day, still have never been returned!!! Some much for secure and climate controlled storage. FRAUDULENT PRACTICE #2. Finally, on delivery day, we notice young kids are unloading the truck and moving the items into our house. We start to talk to them and they confirm that they were actually high school kids hired off of craigslist to unload the truck. These kids had no idea what they were doing. They were never trained, didn't work for the company, never background checked, drug tested etc. They dropped boxes of dishes on the floor which shattered, dropped dressers going up the stairs, banged into all of our walls, pushed boxes and furniture across our newly coated wood floors scratching them all up etc. They even used box cutters to unwrap the furniture and put it into place. Well, they didn't know how to use them. They cut the furniture, sliced into our leather chair and even slit our mattress right down the middle. When confronted, we are told "they can hire whoever they like to perform their moves." We were promised professional movers. Emails indicated all of their out of state movers worked for the company 2+years. They are all trained, drug tested, background checked etc. Even their website states the same. FRAUDULENT PRACTICE #3. You want get relief through the 3rd party claims process as that is just an arm of the company. Best you can do is continue to report these fraudulent practices to the Illinois AG's office and inform others on review sites like this.