I was a student at Kaplan University a total of three times, between 2003 and 2014. There has been a hold placed on my transcripts and they refused to give me the diploma that I earned. On 6/15/2017 I went into the administrative office to get a better understanding of this. I'd already paid out $415 to what was said to be $990 owed. Now I was told the remaining balance was $410.22. I just wanted an itemized bill of tuition charged and monies received. That proved to be difficult, as I could never get a straight reason as to why I still owed this money. I was told by financial aid that they were unable to look back as far as 2003 to show me. I let her know that I would contact my lawyer and pay her to do the digging then. I was then told that she sent an email to Dana Potter the financial manager and she would be in touch with me. Within one hour I received an email telling me that the hold on my transcripts was being released. Something is very wrong here. Why is it that no one could show just cause of this money owed? I feel that I potentially have a refund owed to me. How is it I owed $990, paid $415 and then owed $410? It doesn't even add up. I am so terribly confused and I feel like something is being covered up, no one will explain this too me. If my assumption is correct I would like a refund.