Submitted a claim for replacement and paid $149.00 12/26/19 - luckily the "chat" with "Natasha" was saved. Nothing ever came so we called Asurion to find out what had happened. Now speaking to Kathy on 12/31/19 and she states there is NO PREVIOUS INFORMATION REGARDING MY CLAIM. Meanwhile we had to file a second claim and charged $199.00 this time! Funny... they took my money - twice - and we have the chat AND the charges on my card! After a rather long conversation she stated we had to contact credit card company to take care of this! They would not credit my card! They would not take care of THEIR ERROR!!! Asurion obviously has a horrific problem with security of their claims site! What is even more astounding is that the transaction/charge on my credit card for both payments is EXACTLY THE SAME! EXACTLY!!! Now would you not think this a serious problem if you are Asurion????? Inside fraud???? BE AWARE!!!