Dear sir, I purchased Heartbeat (Family Floater) plan of MAXBUPA (policy number - [protected], Customer id - [protected]) 2 years back and this year in 5th October I renewed my policy. Before payment I contacted customer care of Max Bupa as I decided to include my daughter in the policy who is 1 yr. old. At that time it was told to me that pay the required amount (around INR 8200.00) and with in 3-4 days I will receive the health card and other documents. But after payment there was no information from max bupa for 3 months. after calling around 20 times I informed that my policy is not renewed because some documents regarding my baby is required. I submit the document then. but again nothing was done. again contacting 10 times at least they told that they have to make health checkup of my baby for that they need to visit my place. I provided them my address a month back. but the same pause from other side. again after long list of mails and telephones and every time I am attended with a totally new person and need to tell him again since starting it was again told to me that send me all the mails I don't know why he was unable to see the mails I sent on customer care email id by the way after getting mail they will take action within 2-3 days. but again one week is over and my policy hasn't renewed so far. That is I paid money without any service being provided by them. I am really frustrated and don't know what to do next, or where should I contact to get justice. Please help me and guide me so that these companies do not dare to cheat consumers in this mean manner. Regards Anand Kumar [protected]