1 Jan, 2018 → by ClaimboUser366460
Fraud transactions

3

Barclays are the worst bank ever. Please read this before you even think about opening or staying with barclays. Ive been a customer since the age of 10. Ive always thought them to be a decent bank. But in the last few months ive had the worst service ever. I was out of the country for 6weeks in january, I was still employed and was still recieveing 8 weeks worth of wages as I was getting paid twice when I was on holiday. The day I land, I need to withdraw money as I needed to add call time to my phone. But my card got declined. So I check my balance and I see that I have 180, which is strange because I should have had & pound;1200 in my account. So I phone barclays customer service. And they told me that 200 was taken out due to a credit card bill. And the rest was taken out due to two transactions, one of the amounts was for & pound;400 to aa insurance, another is & pound;200 for some other housing association. They are not mine as I live with parents and I dont have a car. So they reported it and told me that they are going to investigate it and then refund me the money after the investugation. I would need to fill out the forms, and that it would take an average of a month to return my money, they would issue me with a new card. So a week later I withdraw some money and notice then I see my account balance had & pound;900. I asked a friend who was currently working for a bank some advice and he says. It waqs probably an error due to the fact that they gave it back so soon. So I didnt do anything about it. A month later, it happens again, apart from the fact that the transaction for aa was the same and the 200 was for british gas. I asked how could this be as I got a new card. So they told me, I would need to fill out the form otherwise they will take the money out of my bank again this will keep on happening. At the time I was in my branch ringing off of the customer phone, my personal banker said, bring it in to us, and we will fax it on your behalf, it will get there soon. So I fill out my forms, there were two papers to the form, but the last paper only has three lines of writing. I return the form back to the branch who faxes it for me. Now today I check my balance. I have & pound;130 pounds at 9.00 am. I go to work, go on my break, and my card gets declined. I check mybalance, I have nil to withdraw. I ring up barclays to be told they have redebittied the transactions made on my account. So my account is now & pound;400 pounds overdrawn I asked why? Because I didnt send all the paperwork, I told them it was faxed on my behalf, they said they recieved one page of the paperwork and not two. I said well I didnt fax it, a lady at my branch did. They said without the paper work they couldnt process the investigation and took the money for the payments. I argued with them for a good hour explaining, my situation in the end speaking to four people who all told me the same thing. They cant do anything unless they have the full paperwork. They accept it wasnt my fault, but I explained to them, so if it isnt my fault why do I have to suffer for? I remember the contents of the page that is missing, and all it had was three lines of terms and conditions, there was nothing there that I had to fill out. So they said they will be sending me a new form, and in the mean time they cannot redebit my account with my money. I said so the paperwork will not reach me until tuesdday (Due to the fact that its the royal wedding and we have bank holiday on monday) and then I will have to fill the form, fax it to u again, wait until you process it and complete your investigation and then debit my account, while I recieve bank charges, and I have no money until that day, which they cant put a date on? What am I going to do all that time??? They all said there is nothing they can do. I feel absolutely disgusted by this level of service. The fact that there security is appalling, how can they let such transactions go through after I have reported them to be fraudulent, just because I didnt take it further initially doesnt mean it cant be declined. And now because of someone else's negligience and incompetence im having to suffer by having no money what so ever to survive on. I explained my situation and said what am I going to do to pay bills, there is nothing they can do. They are quick to take my money but not quick to give it back. So I have to suffer with late charges on my bills, plus interest. The man who I spoke to was saying, I have logged a call to the complaints department they will ring you later, I said is there a chance the person I will be speaking to will give me my money back, he said no so I said you can f*ck off with your call back then and hung up the phone. Ive been a customer since the age of ten, ive never had any bank charges and regularly promoted barclays to friends and familys who asked me how barclays was. As soon as I get my money back, I will withdraw it all and close my account. Until then, I will be getting paid and as my account is overdrawn and I will not be getting paid until another 13days, I wil be quickly making a bank account in another bank and shall be changing my account details for my wages. Please do not choose barclays as your bank. They will bleed you dry.
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