They told my friend they would do the roof for $12,000 but bill the mortgage company (that's holding the money) for 14,000 and give 2,000 to the home owner for deductible. The insurance had already taking the deductible out of the money that was sent to the home owner mortgage company. This is fraud. This nastar company should not be in business. My friend did not hire them and went with another roofing company. There turn over on workers are not good either. Please research who you hire before you get roof done. Just cause they have be in business for long time does not make them good.