3 Dec, 2013 → by ClaimboUser806752
Fraud, Failure To Refund
This is the worst prescription eyeglass company on the web. Ordered 4 pair and 2 arrived completely useless. Despite the fact that the prescription was needed immediately (eye strain) and I paid for rush shipping, they refused to replace the glasses without a lengthy return process--and still refused to refund the extra shipping charges. Zero phone support--they refuse to answer their phone. If you have a problem--and you will--your only choice is India-based chat. Good luck with that. Ended up ordering from a local company at great additional expense. Don't waste your time. Fill your prescription locally or find a company that actually answers their phone.