1 Jan, 2018 → by ClaimboUser694641
fraud/cheat

2

The detailed issue was : When I purchased the membership I have been told that you can change your payment plan into 24instalments and there will be zero percent interest but when i ask bank to change the payment into instalment then I came to know that its not zero percent. I called again to abudhabi country club office to check, so they told me that the club will pay interest amount by cash or cheque. Just submit your credit card statement then will process interest amount based on that. I am asking why i have been misguided, why wrong information have been passed. My concern is only that if i have been informed zero percent interest then why i am not getting it. Why i need to follow up, why i need to call you guys?? Why should i wait for 2-3months for my own money?? This interest amount Money is not the favour i am asking for. This is the amount which your company has to give me back. when I called up to abudhabi branch relationship manager MR GOPAL for follow up then he started shouting and talking rudely saying that why you are calling here again, its not bank, don't call me, talk to the person who sold you the plan (plan has been sold to me in your office by your sales agent), and now it will take 3-4 months??? I mean seriously?? Is it the way they should treating their customers???? Further when i said i will complaint about your rude and bad behaviour so he said that OK GO AHEAD, you are threatening us by publishing/defaming the company through Social media. Now see, i was talking to him about his bad behaviour and he was trying to save him by changing the topic into the threat of defaming the company. I even didn't said anything about the country club. After writing complaint on complaintsboard.com i called up country club very same day on 7th nov on the number which they updated in their reply and briefed them all the problem and forwarded them whole email conversation on [protected]@countryclubdubai.com as per their request, she spoke to me very nicely and tried to help me out but after a week's wait when i called them again about follow up then they said they can't do anything as they want approval from abudhabi branch for interest part payment and they will call abudhabi office to call me back but i haven't received any call from anyone. After that i called to abudhabi office by myself, giving them the reference of their dubai head office customer care and told them to at least send them email about the commitment of their sales team to me about interest part but they said dubai has nothing to do with this we will handle it at our end and we will call you whenever we will get the cheque and it may take 3-4 months. Now i don't know what to do, its the stranded situation for me as i am struggling to get my own money. I paid 7000 in one time and now i am paying 1092 aed extra just for nothing. They committed me that they will pay me 1092 aed (interest part) and now they don't bother anything. Its like they just want to sell their membership at any cost whether it is wrong informations or fake promises, and as soon as you pay them you are trapped. You cant do anything and they will react like they don't even know you. Now its been more than 3months and i am constantly following up with them but no use, even now they are saying it will take 3 months more as no cheque will be issue before march2018. I mean is there any sense?? I am writing all these not to defame the club, i don't have to do anything with that but yes its the matter or wrong commitments and bad/worst customer relationship managers like Mr. Gopal who don't bother to do anything for their customers. I just want my money back. This is to warn all of you that please don't believe on their sale executives as there is nothing true into that, all lies.
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