I was in process of purchasing a new vehicle and contacted the general for fast auto insurance. They processed my payment but never emailed/mailed me any documents to sign or show that I actually had insurance so I could take my new car home. The customer service was inefficient and I cancelled my policy within 4 hrs and went with State Farm. My money was refunded then 3 days later without my consent pulled my initial policy amount from my bank account. I have called 5x, sent countless emails and and was told that my claim was cancelled the same day but my refund is in a no refund status. I am on day 12 of my repeated calls only to have someone tell me they will send a email to their supervisor. I never even signed a contract with this company and did not authorize them to continue to process payments on a closed policy. I have reported them to the Texas Dept of Insurance and have contacted my bank blocking them from pulling any more funds.