Mr. Appliance willfully misreported the accurate description of a condition of a dishwasher that they were contracted to repair. They did not inform the warranty company, Total Protect, that the pump was broken but instead told them that there were screws installed incorrectly on the kick plate. They were verbally abusive, lied about the actual steps taken to diagnise the problem and were hellbent on denying the claim. I think they get a kickback on all claims they get from Total Protect-who they have a contract with. I have ADT security indoor monitoring and the repairman lied about the steps that he claimed he took-- the camera says otherwise. I am taking the tape to the Attorney General's Office as well as the Federal Trade Commission. I have several taped calls with the warranty company as well. someone needs to deel with these one star wonders on this site and I am going to do it---legally. I may bring a class action suit so please continue to post your problems with either Total Protect or their #1 side kick, Mr. Appliance. It is no surprise that these two have deplorable ratings. I can't believe I got suckered into a one month contract with Total Protect that brought me into contact with The Appliance company, but sometimes things happen for a reason.