A.Broken the contract a. On March 17, 2020. The customer signed a lease agreement and paid a first-month payment of $235 with Credit Card with the VIN # and both agreed the next morning the vehicle would be delivered to the customer homes. b.The Toyota dealer broken the promises did not deliver the vehicle I leased, not return the phone call until I called the Toyota district of office in the afternoon (The customer has to cancel the engagements with the cost). c.With the request of the district office, the sales manager returned the phone but he said they do not have the vehicle and need to back off the contract without my agreement, The customer requested either one of the alternatives they were offered. They have never returned the call. B.Deceiving the customer a. On March 17, 2020, the sales manager called the customer that they are willing to make a deal on the particular vehicle previously tested driven and discussed. Ask the customer to come in the dealership processing the paperwork. b.After everything is done, the customer has told that they do not have the vehicle (why they called the customer if they do not have the vehicle). c.The customer had been asked to take look several alternatives and after several hours, the customer had chosen the 2 alternatives with the price they offered. d. Unfortunately, after we back in the office to process the paperwork and the sales manager dishonored both prices he offered. However, the sales manager suggested there is the same vehicle (they have VIN#) as the customer lease already on the way to the dealership and they would be gotten it tomorrow morning and would be able to be delivered to the customer home. The customer had agreed on the solution and left the dealership closed to 9:30 pm even without the dinner. C.Discrimination a. The customer believe that they have been discriminated because they do not speak the perfect English b.The customer believe that they have been discriminated because the dishonored offering twice on the both alternative vehicles c.The customers believe that they have been discriminated because they lie about twice promises with the actual VIN# on the lease agreement (where are VIN# coming from). D.Charged first Month Payment and Did not Deliver the Vehicle for a month a. Charged first month payment b.Neither deliver the Vehicle nor refund as of today (4/15/2020) c.Not returned the inquiry E.The dealership had refused to give a copy of the lease contract the customer signed, no records on the lease system and the lease application system because the vehicle was already sold two days ago. It is a classic case of FRAUD (intentionally deception) a. The dealership had refused to give a copy of the contract to the customer stated they need to make sure everything corrects and it would come with the vehicle delivered to the customer which never did b.On 4/14/20 6:34pm EST, David - director of the brand said dealership could not give the customer the signed lease because they already know the vehicle has sold 2 days ago (3/15/2020). c.After I check with the Toyota financial service, the customer was told there are records associated with the customer neither in the lease system nor application system. It is make perfect sense because TFS cant process same vehicle twice. d.The customer feels very sorry for trusted them because they did it on purpose, and it is totally fraud by any means (intentionally deception) and they are custom to the fraud practice. F.Violation of the Fair Credit Act and Discrimination: a. Received a letter today (4/16) stated my lease application denied because my average credit score of 865 from 3 credit agents is too low to lease a TOYOTA vehicle. b.This is a violation of the Fair Credit Act. c.Discrimination unless they would be provided a case who has been denied an application above or equal to the credit score of 865. d. A new story every day to cover the activity of Fraud. User's recommendation: stay away.