I was visiting my sister in Florida who had just purchased a new Dell computer. I put the computer together for her and wanted to connect to the internet and set up email for her before I left to return to PA since she is not computer literate. I installed NetZero on her computer and then called them to set up a "free" 30 day account on my credit card. I was switched to India and spoke with a man who said my credit card wouldn't be billed for 30 days and that I need the 14.95 version which had Norton Security. I explained that I had just installed the latest version of Norton on her computer and didn't need it. He insisted I did and I insisted I didn't need it. We hung up after several rounds of this. I then realized there was no modem on my sister's computer so she called ATT and set up an account -ATT would send a modem the next day. I called NetZero back and was connected to an Indian named "Summer". When I tried to cancel the account she insisted I needed Norton even with cable. I again said I did not want or need anything from Net Zero. After several minutes of this, I asked "Summer" what part of NO! she didn't understand. She then, in a threatening tone, said my credit card number could end up on the internet for everyone to use. Needless to say I was shocked and upset. I hung up and promptly called American Express to cancel my card explaining my conversation with "Summer". Also, when I tried to uninstall NetZero from my sister's computer the computer froze - three separate times! Does anyone have a suggestion as to what I can do about removing this program as well as reporting this company? Better Business Bureau needs an address and I don't have one for NetZero. And what about Norton?? Shouldn't they have some responsibility here since it's their program that Netzero is pushing?