I made a purchase at TCYM.myshopify.com on 11-23-18 as a Christmas gift for my granddaughter.As of today 12-17-18 I have not received my order or shipping information. The money for the item was immediately deducted from my checking account .The confirmation number I was given was #9520 and the contact information was to 2636kellyperez. I have emailed to this address twice and have not received a response. I placed a call to myshopify.com in an attempt to find out if the transaction was fraudulent and was only told that they would report it and that I should contact my bank. I expressed that I still wanted the item even is shipping was behind. I was not offered any solution to finding information regarding this issue from shopifiy. I asked if someone from shopify would be contacting me regarding the issue and was advised they would not be .