This happened over five years ago, and I am amazed people are still commenting about it. From the responses I read, it does seem that this poor treatment was out of character for this business. However, I can assure you that this, unfortunately, really did happen. If the owners had reviewed their computer sales/returns for that day, I am certain they would find this transaction. I am not in the habit of randomly slamming a business for kicks! I am further annoyed that they feel this could be total fabrication. In fact, I am a positive person with mostly positive interactions. This particularly dismal experience was so alarming/shocking, I most certainly felt the need to let others know what transpired. The owners were not on the premises. I know this because the salesman called the owner on the phone and she spoke with me. If they had overheard what happened like the one other customer in the store (who left immediately), I am sure (would have hoped) they would have dealt with this neanderthal of an employee, pronto! I understand that even the best small businesses and restaurants have "off days" and/or ill-equipped employees that can ruin their reputations and I feel this is probably what happened to me.