Don't order this trial unless you want to receive an expensive monthly supply FOREVER!! You can't contact them, the purchase info on the credit card statement is secretive and without a phone number like reputable companies and the package comes with no invoice and the return address is a fulfillment company. Read the warnings about scams. They're true!! The product doesn't work, either. In use for over a month and no discernible improvement contradicting the photos in the ad. When ordering, instructions were given to cancel before a certain date by calling a number. The number did not work (I thought I copied it down incorrectly). To me this adds up to theft by taking. I have contacted the credit card company. The only hope is that they can track the info posted at the time of the original charge to find these folks.