I bought the above car in May 2016 and it was brand new from EASTERN CAPE MOTORS(EAST LONDON). It has continuously been taken to service in due intervals with Ford Agency. I replaced the battery in February the 28th 2020 after it was indicating that the battery needed replacement.In October 2020 the car started giving me problems of not starting/ starting when it wants to. This happened occasionally and whenever it fails to start it displays on the dashboard "SERVICE ENGINE NOW" with an amber icon on the speedometer screen which according its manual, the car must urgently be brought to the Ford agency. I would find someone to kick start it because I am a lady and I don't know how to do it. I phoned Eastern Cape motors to report the matter. They asked me to try bring the car to them so that their computer system may detect the problem. On the 12 November 2020 I took the car all the way from Libode where I stay to them and they checked everything including the battery and said everything was fine and also the battery was checked in a nearby battery centre and brought a slip that showed that the battery was tested and found to be new. They said they had tried to check even manually and saw nothing faulty with the car. they also told me that they had updated the system of the car in case it was the cause. They gave me the car saying that if this occurs again I should bring the car and leave it with them for two or more days so that they thoroughly check this again. It continued doing the same thing until I took it to them on 14 December 2020 and left it with them. To my surprise they called me to say that there was nothing they could do with the car because the cause for this is the battery and for them to check the car I should buy a new battery. the big QUESTION now is why? if the battery is the problem here, how come that sometimes the car starts on its own and fails when it wants to? this shows me that the car is being attended to by a LAYPERSON like me. it is only 70 000 KM mileage now. I depend on it even for work purposes and I am paying an instalment without a car, is this car designed to be like this, can I recommend that someone must buy from FORD products? If the manufacturer fails to detect the problem of its own product, who else must do it? I NEED URGENT RESPONSE. From MRS L MATENTAMO CELL: [protected] email: [protected]@gmail.com